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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't receieve or send outlook mail, Just today and last

Customer Question

I can't receieve or send outlook mail
JA: How long has this been an issue?
Customer: Just today and last evening
JA: Have you installed any updates recently?
Customer: I think microsoft may have I did not
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 months ago.

Hi,
I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 2 months ago.
I use outlook and no error messages just bounced
Expert:  Viet - Computer Tech replied 2 months ago.

Thank you. First, what's the make / model of your computer?

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 2 months ago.

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=83bdb9eb-ec55-49c2-b63a-9606f9e541cd
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Computer Tech replied 2 months ago.

Please let me know when you are available. Thank you.

Expert:  Robert M. replied 2 months ago.

Do you still need help with this issue ?