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Hi,I'm sorry about the issue. Is there any error or message?
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Thank you. First, what's the make / model of your computer?
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On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:
http://www.justanswer.com/remotedesktop/join.aspx?Session=83bdb9eb-ec55-49c2-b63a-9606f9e541cd, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
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