How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I can't sign on to my microsoft account, It is a 1 1/2 year

Customer Question

I can't sign on to my microsoft account
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: It is a 1 1/2 year old dell stand alone windows 10. I will have to look up more hidden specifics
JA: Have you installed any updates recently?
Customer: Yes,some updates have been installed.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I had a user name of***@******.*** and a password, but now I can't sign on anymore.
Submitted: 1 month ago.
Category: Computer
Expert:  Cory replied 1 month ago.

Welcome, I am Cory.

Have you tried anything else besides login?