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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1354
Experience:  MCSE, RHCE, IBM System X Server Certified
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I have a problem with activation of Office 2013? Laptop Acer

Customer Question

I have a problem with activation of Office 2013?
JA: What kind of computer do you have?
Customer: Laptop Acer AspireOne
JA: Have you installed any updates recently?
Customer: Windows is up to date
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Computer
Expert:  arsufi2002 replied 4 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below box to post your response

Expert:  arsufi2002 replied 4 months ago.

Let me know what happens when you try to activate?

Expert:  arsufi2002 replied 4 months ago.

Waiting for your reply

Customer: replied 4 months ago.
When trying to activate is telling me that limit of installations was used. But this office is not used on any other computer anymore
Expert:  arsufi2002 replied 4 months ago.

Can i start a remote session with your computer.

Request you to download and run secure remote tool from below link if you are ready

http://www.justanswer.com/remotedesktop/join.aspx?Session=7ee31a3b-cfae-4fd2-9e50-270f6af29cde

Procedure:

1: Click above link

2: Click "I Agree"

3: Click "Download"

4: Double click program to run after download

Expert:  arsufi2002 replied 4 months ago.

Hi,

Got stuck at stage to enter your Microsoft ID and password. The window is opened and hope you have entered and completed the installation

I would like to know the activation status after installation

Would you please update..

Thank You

Customer: replied 4 months ago.
Very bad solution of the problem
Expert:  arsufi2002 replied 4 months ago.

Didn't that work

Customer: replied 4 months ago.
The worst possible solution for the strait forward problem. Simply way to activate office 2013
Expert:  arsufi2002 replied 4 months ago.

I didn't get you.

You mean the process didn't work

Customer: replied 4 months ago.
it didn't work
Expert:  arsufi2002 replied 4 months ago.

Would you please mention the message that you received after entering your email id and password

Customer: replied 4 months ago.
The same old message:"Your copy can not be activated because the specified Product Key has already been activated the maximum number of times permited for the software"
Customer: replied 4 months ago.
When tried by the phone, it provide message "Service is not provided"
Expert:  arsufi2002 replied 4 months ago.

Just checking, you got this message after entering just your email id and password

Expert:  arsufi2002 replied 4 months ago.

"Your copy can not be activated because the specified Product Key has already been activated the maximum number of times permited for the software"

Expert:  arsufi2002 replied 4 months ago.

because we are not using product key but your Microsoft account to register the product

Customer: replied 4 months ago.
what is the solution
Expert:  arsufi2002 replied 4 months ago.

Is it possible to connect your machine

Customer: replied 4 months ago.
Expert:  arsufi2002 replied 4 months ago.

Can you run the remote tool once again

Customer: replied 4 months ago.
but I do not have address where to connect
Expert:  arsufi2002 replied 4 months ago.

Request you to download and run secure remote tool from below link if you are ready

http://www.justanswer.com/remotedesktop/join.aspx?Session=7ee31a3b-cfae-4fd2-9e50-270f6af29cde

Procedure:

1: Click above link

2: Click "I Agree"

3: Click "Download"

4: Double click program to run after download