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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Got a scanner who out a pop up saying my computer is

Customer Question

got a scanner who out a pop up saying my computer is infected and locked out! I restored to factory settings, still having a tough time downloading a broswer and printer
Submitted: 1 month ago.
Category: Computer
Expert:  Jay D replied 1 month ago.

Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.

Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.

Customer: replied 1 month ago.
i am ready for your help. asap please
Customer: replied 1 month ago.
i paid $44.00 already with PayPal
Expert:  Jay D replied 1 month ago.

okay so you think that your computer is infected, would you like for m to connect and check this out for you?

Customer: replied 1 month ago.
but do not want to billed any more
Expert:  Jay D replied 1 month ago.

the cost of this service is far cheaper that going to a computer store, the $44 paid so far if for chat support. If you require for us to connect to you, that is an extra charge of $39 but will guarantee that your computer is looked at by a professional and you can reset assured that it is clean and safe to use.

Customer: replied 1 month ago.
okl
Expert:  Jay D replied 1 month ago.

Okay thanks for your understanding. can you please click on SECURE REMOTE ASSISTANCE for me. jay

Customer: replied 1 month ago.
You can access my computer, as i have no sleep.and too tired to chat
Expert:  Jay D replied 1 month ago.

okay you need to click on SECURE REMOTE ASSISTANCE thanks

Customer: replied 1 month ago.
where is that?
Expert:  Jay D replied 1 month ago.

you should see it on the page something, please check the top and the bottom for this.