For Online Computer Support, Ask a Computer Technician
Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.
Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.
I can help you with this, so you think that you are using windows 10, are you suing the windows scanner app or HP software for scanning?
I seem it is nearly impossible for me to help you without connecting to the computer and being able to check it and then show you how to find the location.
if you click on SECURE REMOTE ASSISTANCE that will allow me to connect and help you resolve this.
okay goodbye, jay.