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Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 13541
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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I cannot open my Microsoft account. HP desktop/15/12GB/2TB

Customer Question

I cannot open my Microsoft account.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP desktop/15/12GB/2TB Windows 10
JA: Have you installed any updates recently?
Customer: Model M9Z92AA#ABA
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. I haven't. But the computer has.
Submitted: 4 months ago.
Category: Computer
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

Are you seeing a password *****?

Customer: replied 4 months ago.
When I start my computer, I receive the following message: We Can't sign into you r account. The problem can often be tixed by signing out of your account and then signing back in.. Doesn't work
Customer: replied 4 months ago.
The number lock goes off each time I turn the computer on. Also, I think there is now a password ***** my computer. I do not want one.
Customer: replied 4 months ago.
Why can you not connect? How can I fix my problem?
Customer: replied 4 months ago.
Are you still there?
Customer: replied 4 months ago.
Josh has not answered my questions. No response from him.
Customer: replied 4 months ago.
Send it by email. Your lack of response is not satisfactory.
Expert:  Dustin replied 4 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

We can definitely fix this issue.. Would you like to speak over the phone so I can guide you through the process?

Dustin S

Customer: replied 4 months ago.
Dustin, yes I would like some help by phone, please.
Expert:  Dustin replied 4 months ago.

Hello again.. By the time you had responded I was off work for the evening.

I will be working Sunday through Friday, 9 am till 6 pm EST. If needed, I can call you a bit after that, but like anyone else I need sleep so I cant work too late.

Ive sent you an offer for phone support, once you accept that offer let me know a time that works for you so we can speak over the phone and work on this issue.

Dustin S

Customer: replied 4 months ago.
Please discontinue my account and refund my two payments you charged on my card. Thank you.
Expert:  Dustin replied 4 months ago.

Here is the link where you can request a refund.

Best of luck, I am opting out of this support ticket.

Dustin S