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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38521
Experience:  Over 20 years of consulting to the IT industry
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I have a dead spot in the center of my google chrome

Customer Question

I have a dead spot in the center of my google chrome browser. Other browsers are working fine.
JA: What kind of computer do you have?
Customer: Dell desktop
JA: Have you installed any updates recently?
Customer: Not that I remember.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me please what you mean with a dead spot? It is black? Or non responsive?

Please let me know

Customer: replied 4 months ago.
Sorry... it is non responsive.
Customer: replied 4 months ago.
I do not wish to securely connect.
Expert:  Richard replied 4 months ago.

No problem

Can you click on the three dots in the top right then go to settings, then show advance settings

Then Reset Settings

Once done, tell me how it then performs please.

Customer: replied 4 months ago.
It did not fix the issue.
Expert:  Richard replied 4 months ago.

Ok, what exactly do you mean with it is not responsive?

Google Chrome is a web browser to display web pages, what exactly in it is not responsive?

Customer: replied 4 months ago.
There is an area in the middle of the screen where I can't click on buttons or type. I can type at the top of the screen and at the bottom of the screen, but there is an area about an inch wide across the center of the screen that is non-responsive.
Customer: replied 4 months ago.
I have duel monitors and if I move the browser to my second monitor. The dead area is not there.
Expert:  Richard replied 4 months ago.

ok, can I connect to he computer?, Ill do it at no charge as this issue is quite stange and I need to see it myself

Customer: replied 4 months ago.
Expert:  Richard replied 4 months ago.

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 4 months ago.
498(###) ###-####
Expert:  Richard replied 4 months ago.

connecting