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R Hefner
R Hefner, Computer Engineer and Instructor
Category: Computer
Satisfied Customers: 48
Experience:  Solution Engineer
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I attempted to recover my email several times without

Customer Question

I attempted to recover my email several times without success. I can get the verification code through a recovery email but when I enter the recovery code it says it can't verify its my email... I answered all the verification questions correctly.
JA: Just to clarify, what email service provider are you using?
Customer: The email password ***** am trying to retrieve is***@******.***
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just would to access my gmail
Submitted: 1 month ago.
Category: Computer
Expert:  R Hefner replied 1 month ago.

Hello my name is ***** ***** I will be helping you today. I understand that you are trying to reset the gmail password ***** having an issue

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Can u fix it
Expert:  R Hefner replied 1 month ago.

Yes I can help you fix it.

Do I understand that you have entered the verification code into the gmail several times and nothing happened

Expert:  R Hefner replied 1 month ago.

What is the gmail address that you are trying to recover and the last two digits of the phone number that texts

Customer: replied 1 month ago.
Expert:  R Hefner replied 1 month ago.

What is the last password ***** you remember

Customer: replied 1 month ago.
Thephn mum I no longer have(###) ###-####and###-##-####however my new pin mum is(###) ###-####
Expert:  R Hefner replied 1 month ago.

Ok so you do not have the number ending with 88?

Expert:  R Hefner replied 1 month ago.

Can you guess when you created the account?

Customer: replied 1 month ago.
Feb 2004
Customer: replied 1 month ago.
Miranda17
old password
Expert:  R Hefner replied 1 month ago.

ok hold on let me see what I can do

Customer: replied 1 month ago.
All lowwer case
Expert:  R Hefner replied 1 month ago.

Do you have another email that a verification email will be able to sent to?

Expert:  R Hefner replied 1 month ago.

You can open another email account with gmail and then send this verification email to this address if needed.

Since you do not have the number ending in 88 or 72 then google will need to verify your identity via email.

Expert:  R Hefner replied 1 month ago.

Another option would be to allow me to have the security questions and the codes to my email and I will ask you the questions. Then once we get you into the gmail you change the password.

Customer: replied 1 month ago.
or***@******.***
Expert:  R Hefner replied 1 month ago.

Ok hold on I will see what we can do

Customer: replied 1 month ago.
Ok ty
Expert:  R Hefner replied 1 month ago.

Give me the code that was sent to***@******.***

Expert:  R Hefner replied 1 month ago.

Do I have your permission to get into this account and change the password

Expert:  R Hefner replied 1 month ago.

I can not do anything without the code from google for the account

Expert:  R Hefner replied 1 month ago.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system at the top of the screen to rate our session as 5 stars and press Submit so I am credited with helping you.
Thank you for using justanswers and have a great day.

Richard H

Customer: replied 1 month ago.
Hello are u there
Expert:  R Hefner replied 1 month ago.

I am here and would like to know if the verification code got sent to the email address provided.

Customer: replied 1 month ago.
912546
Customer: replied 1 month ago.
Or 573768
Expert:  R Hefner replied 1 month ago.

We sent another code to *****@******.*** please tell me the code

Customer: replied 1 month ago.
No i did not receive it
Customer: replied 1 month ago.
My email is all lower case
Customer: replied 1 month ago.
O51705
Expert:  R Hefner replied 1 month ago.

The code has a O in it. Is that suppose to be a zero

Customer: replied 1 month ago.
951705
Customer: replied 1 month ago.
Did you receive the correct code?
Customer: replied 1 month ago.
Are you there
Expert:  R Hefner replied 1 month ago.

I received the code and it stated that the Google could not verify you. Hold on

Customer: replied 1 month ago.
Ok
Expert:  R Hefner replied 1 month ago.

You can not get to the email this way ----

There is two last resort ways

1. here is a link to install the Google authenticator on a smart phone. By the way do you have access to this account via any other device.

2. Contact google and have them do an investigation which takes 7 days

Expert:  R Hefner replied 1 month ago.

I have tried everything I know.

I hope you will be able to rate me for the time and service of this call.

Richard

Customer: replied 1 month ago.
Plus hold on trying on smart phn
Customer: replied 1 month ago.
Ok its dl
Customer: replied 1 month ago.
Ok it sent me back to twillo
Expert:  R Hefner replied 1 month ago.

You need to contact google and file a account information verification form. They will call or email you on an account you provide. This take 3-5 business day (usually a week)

Expert:  R Hefner replied 1 month ago.

https://www.google.com/contact/

Expert:  R Hefner replied 1 month ago.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system at the top of the screen to rate our session as 5 stars and press Submit so I am credited with helping you.
Thank you for using justanswers and have a great day.

Richard H