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I attempted to recover my email several times without

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success. I can get the...
I attempted to recover my email several times without success. I can get the verification code through a recovery email but when I enter the recovery code it says it can't verify its my email... I answered all the verification questions correctly.
JA: Just to clarify, what email service provider are you using?
Customer: The email password ***** am trying to retrieve is***@******.***
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just would to access my gmail
Submitted: 5 months ago.Category: Computer
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Answered in 8 minutes by:
6/16/2017
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Computer
Satisfied Customers: 91
Experience: Solution Engineer
Verified

Hello my name is ***** ***** I will be helping you today. I understand that you are trying to reset the gmail password ***** having an issue

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Customer reply replied 5 months ago
Can u fix it
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

Yes I can help you fix it.

Do I understand that you have entered the verification code into the gmail several times and nothing happened

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Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

What is the gmail address that you are trying to recover and the last two digits of the phone number that texts

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Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

What is the last password ***** you remember

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Customer reply replied 5 months ago
Thephn mum I no longer have(###) ###-####and###-##-####however my new pin mum is(###) ###-####
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

Ok so you do not have the number ending with 88?

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Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

Can you guess when you created the account?

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Customer reply replied 5 months ago
Feb 2004
Customer reply replied 5 months ago
Miranda17
old password
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

ok hold on let me see what I can do

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Customer reply replied 5 months ago
All lowwer case
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

Do you have another email that a verification email will be able to sent to?

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Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

You can open another email account with gmail and then send this verification email to this address if needed.

Since you do not have the number ending in 88 or 72 then google will need to verify your identity via email.

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Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

Another option would be to allow me to have the security questions and the codes to my email and I will ask you the questions. Then once we get you into the gmail you change the password.

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Customer reply replied 5 months ago
or***@******.***
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

Ok hold on I will see what we can do

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Customer reply replied 5 months ago
Ok ty
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

Give me the code that was sent to***@******.***

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Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

Do I have your permission to get into this account and change the password

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Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

I can not do anything without the code from google for the account

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Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

If you have any questions, please let me know otherwise if you can take a minute and use the rating system at the top of the screen to rate our session as 5 stars and press Submit so I am credited with helping you.
Thank you for using justanswers and have a great day.

Richard H

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Customer reply replied 5 months ago
Hello are u there
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

I am here and would like to know if the verification code got sent to the email address provided.

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Customer reply replied 5 months ago
912546
Customer reply replied 5 months ago
Or 573768
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

We sent another code to *****@******.*** please tell me the code

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Customer reply replied 5 months ago
No i did not receive it
Customer reply replied 5 months ago
My email is all lower case
Customer reply replied 5 months ago
O51705
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

The code has a O in it. Is that suppose to be a zero

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Customer reply replied 5 months ago
951705
Customer reply replied 5 months ago
Did you receive the correct code?
Customer reply replied 5 months ago
Are you there
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

I received the code and it stated that the Google could not verify you. Hold on

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Customer reply replied 5 months ago
Ok
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

You can not get to the email this way ----

There is two last resort ways

1. here is a link to install the Google authenticator on a smart phone. By the way do you have access to this account via any other device.

2. Contact google and have them do an investigation which takes 7 days

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Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

I have tried everything I know.

I hope you will be able to rate me for the time and service of this call.

Richard

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Customer reply replied 5 months ago
Plus hold on trying on smart phn
Customer reply replied 5 months ago
Ok its dl
Customer reply replied 5 months ago
Ok it sent me back to twillo
Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

You need to contact google and file a account information verification form. They will call or email you on an account you provide. This take 3-5 business day (usually a week)

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Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

https://www.google.com/contact/

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Tech Support Specialist: R Hefner, Computer Engineer and Instructor replied 5 months ago

If you have any questions, please let me know otherwise if you can take a minute and use the rating system at the top of the screen to rate our session as 5 stars and press Submit so I am credited with helping you.
Thank you for using justanswers and have a great day.

Richard H

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R Hefner
R Hefner
R Hefner, Computer Engineer and Instructor
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Satisfied Customers: 91
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