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Hello my name is ***** ***** I will be helping you today. I understand that you are trying to reset the gmail password ***** having an issue
Yes I can help you fix it.
Do I understand that you have entered the verification code into the gmail several times and nothing happened
What is the gmail address that you are trying to recover and the last two digits of the phone number that texts
What is the last password ***** you remember
Ok so you do not have the number ending with 88?
Can you guess when you created the account?
ok hold on let me see what I can do
Do you have another email that a verification email will be able to sent to?
You can open another email account with gmail and then send this verification email to this address if needed.
Since you do not have the number ending in 88 or 72 then google will need to verify your identity via email.
Another option would be to allow me to have the security questions and the codes to my email and I will ask you the questions. Then once we get you into the gmail you change the password.
Ok hold on I will see what we can do
Give me the code that was sent to***@******.***
Do I have your permission to get into this account and change the password
I can not do anything without the code from google for the account
If you have any questions, please let me know otherwise if you can take a minute and use the rating system at the top of the screen to rate our session as 5 stars and press Submit so I am credited with helping you.Thank you for using justanswers and have a great day.
I am here and would like to know if the verification code got sent to the email address provided.
We sent another code to *****@******.*** please tell me the code
The code has a O in it. Is that suppose to be a zero
I received the code and it stated that the Google could not verify you. Hold on
You can not get to the email this way ----
There is two last resort ways
1. here is a link to install the Google authenticator on a smart phone. By the way do you have access to this account via any other device.
2. Contact google and have them do an investigation which takes 7 days
I have tried everything I know.
I hope you will be able to rate me for the time and service of this call.
You need to contact google and file a account information verification form. They will call or email you on an account you provide. This take 3-5 business day (usually a week)