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Ask R Hefner Your Own Question
R Hefner
R Hefner, Computer Engineer and Instructor
Category: Computer
Satisfied Customers: 88
Experience:  Solution Engineer
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No the 31/5/17 i purcher a product order no 25236112262 for

Customer Question

my name is ***** ***** the 31/5/17 i purcher a product order no***********for $83 .95 and my wife went on the other day an found we were not connected so she paid again this time 439.99 can you explain this ron
JA: The Computer Technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: how come it came up as we were not covered
JA: Have you tested the connections by doing a ping utility test?
Customer: no
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: lonovo lap top 12months ago
JA: When did you purchase your Lenovo? What troubleshooting have you tried?
Customer: none
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  R Hefner replied 4 months ago.

Hello My name is ***** ***** I will be helping you today

Expert:  R Hefner replied 4 months ago.

I would like to know if you would be able to explain the issue.

Customer: replied 4 months ago.
it was about regarding information why i was charged twice when i allready paid for a renewal of my connection to kaspersky
Expert:  R Hefner replied 4 months ago.

This is justanswers and I will be able to direct you to the Kaspersky website and help.

I will not be able to answer why you were changed twice. The Kaspersky will be the only one who can answer this.

I am sorry that I am not able to provide the information that you are looking for. ]

Here is the number

1(###) ###-####/p>

Here is the website for Kaspersky

https://usa.kaspersky.com/about/contact

Expert:  R Hefner replied 4 months ago.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system at the top of the screen to rate our session as 5 stars and press Submit so I am credited with helping you.
Thank you for using justanswers and have a great day.

Richard H