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Hi, my name is***** will try my best to help you resolve your problem.
I recommend you to install windows 8 in the laptop, the reason is because I look in the HP webpage.
and found that windows 10 drivers are not supported for that laptop, so you can have problems with some devices if you install windows 10.
Windows 8 is supported so you can install windows 8 with no issues in the computer
yes, you can check the page i just sent you, and select windows 8
if you need support installing drivers we can connect to your computer and install them.
but you need at least to install the network driver so you can use internet for the connection
i cannot have the case open for more than a few days so if you get the installation media soon i can help you with the installation if not the case will be closed and you will need to pay again for the service
Ok, let me know if you need assistance