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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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A new Dell computer w/Win 7 Pro. I want to install Visual

Customer Question

Hi, my name is ***** ***** a new Dell computer w/Win 7 Pro. I want to install Visual Basic 6 on the machine but can't since the OS won't allow the necessary empty file named MSJAVA.DLL copied in the Windows.
JA: What device or product does this involve?
Customer: As i indicated Visual Basic .
JA: What Dell model do you have? And the Operating System (OS)?
Customer: Inspiron.
JA: What Operating System (OS) are you running on your Inspiron?
Customer: Windows 7 Pro.
JA: What have you tried so far with your Inspiron? Have you installed any updates recently?
Customer: I consulted w/Dell support- no help. Yes, still no won
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 2 months ago.

IMPORTANT: please save this page to your favorites (Press CTRL + D on your keyboard) so that you can reconnect with me in case we get disconnected from each other.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

I can fix this for you if you wish. May I remotely connect to your computer, so that I can resolve the problem for you while you can relax and watch me doing it on your screen? If I am not able to help, you can get a refund and it is a very safe option too because we are an A+ accredited business with the Better Business Bureau. Additionally, you will be watching your screen, and we will chat there as well so that you will always know what I will be doing next while fixing the problem.

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 2 months ago.
Customer: replied 2 months ago.
no. i just wasted #5. good bye.
Expert:  Lorenz Vauck replied 2 months ago.

Yes, no... Do you need help or not?