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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I renewed Office 365 and on May 18, 2017 you sent an email

Customer Question

I renewed Office 365 and on May 18, 2017 you sent an email confirming you received my subscription and charged my Visa**4290 $74.89. Today trying to use Excel is says my subscription has expired. HELP!
JA: What's the make and model of your computer? And what version of Excel are you using?
Customer: BIOSTAR
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the computer expert to know before I connect you?
Customer: I FOUND THE MODEL A690G M2+
Submitted: 1 month ago.
Category: Computer
Expert:  Michael Hannigan replied 1 month ago.

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

Expert:  Michael Hannigan replied 1 month ago.

Do you know what microsoft account you used to renew the subscription?

Customer: replied 1 month ago.
I received confirmation: Order number:(###) ###-####(https://account.microsoft.com/billing/orders#/). Is this what you need?
Expert:  Michael Hannigan replied 1 month ago.

Yes. If you go to account.microsoft.com and view your subscription there does it show as being current?

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