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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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OUR ORIGINAL UNIT STOP WORKING, NOW WE HAVE A REPLACEMENT

Customer Question

OUR ORIGINAL UNIT STOP WORKING, NOW WE HAVE A REPLACEMENT UNIT, MAGIC JACK..... WE WANT TO KEEP OUR EXISTING PHONE #(###) ###-####. WE CAN'T USE IT UNTIL IT HAS ISTERED, I HAVE BEEN TRYING TO REGISTER OUR MAGIC JACK..... WE WANT TO KEEP OUR EXISTING PHONE #(###) ###-####. WE CAN'T USE IT UNTIL IT HAS BEEN REGISTERED. MY LAST ACTIVATION CODE IS HGTSH . PLEASE APPLY MY CODE, REGISTER OUR M.J., APPLY OUR EXISTING PHONE #(###) ###-####AND TURN OUR MAGIC JACK ON SO WE CAN USE THE PHONE. THAT'S IT. MY NAME IS,***** *****, BLUEVALLEY M.B. CHURCH. THANK YOU 6-15-2017
JA: When were you last able to use your phone?
Customer: SENSE SUNDAY 6-11-2017 THAT I KNOW OF
JA: Have you tried a Factory Reset? The electronics expert can walk you through this to ensure you don't lose your photos, contacts and other data.
Customer: NOTHINGS WRONG WITH THE COMPUTER.... WE JUST WANT TO REGISTER AND USE THE PHONE
JA: Anything else you want the electronics expert to know before I connect you?
Customer: NOT YET
Submitted: 2 months ago.
Category: Computer
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Please plug the MagicJack in to a USB port on an internet-connected computer.

The MagicJack software should load and you can then register the MagicJack.

Once that's completed you should be able to connect the MJ to your router and make calls.