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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a stope code error message, about once a month, I

Customer Question

I have a stope code error message
JA: Just to clarify, how often have you been getting this particular message?
Customer: about once a month
JA: Have you installed any updates recently?
Customer: I tried to but am not sure
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

What is the error code?

When do you see it? (what are you doing?)

Customer: replied 2 months ago.
Usually I been online ann I exit and start to shut down
Expert:  Josh replied 2 months ago.

Can I connect to your computer to run scans and check to see where the issue is coming from?

Customer: replied 2 months ago.
Let's work with the tech I have
Expert:  Josh replied 2 months ago.

I apologize -- It looks like the remote assistance had an issue.

Can you send the request again?

Expert:  Josh replied 2 months ago.

Please call customer service at 1-***-***-**** and ask them to help you with the remote assistance request