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Since yesterdays or day before major upgrade of win10 I've

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since yesterdays or day before...
since yesterdays or day before major upgrade of win10 I've lost my ability to sink calendar between my iPhone 5s and outlook 2016 pro. I'm a disabled vet and have a lot of medial appointments that in need to keep track of and my June calendar and appointments is now gone. think I got it working b4 using iPhone cloud but now wont let me near it. can you help thanks Gary
JA: Have you checked for the lost email in your Trash and Spam folders?
Customer: don't use the phone for email
JA: Have you tried the "Recover deleted items" option under the Deleted Items folder?
Customer: hoooom deleted item folder? i'll have 2 look for that
JA: Anything else you want the computer expert to know before I connect you?
Customer: no want to get this working but need to know the price also
Submitted: 5 months ago.Category: Computer
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Answered in 15 minutes by:
6/15/2017
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago
Jay D
Jay D, Computer Engineer
Category: Computer
Satisfied Customers: 681
Experience: Business Owner at LCS
Verified

Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.

Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.

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Customer reply replied 5 months ago
not a problem and hello Jay, I might add the my VA appointments are still on my iPhone calander
Customer reply replied 5 months ago
no problem with you taking my machine over to correct or fix problem but is this another 35 bucks?
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

yes if i need to connect and sort this out for you

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Customer reply replied 5 months ago
i'll have 70 into this and your garanted to get it working again?
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

if we can't fix it you can request a refund, it's actually $4 more that that. the remote assist is $39

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Customer reply replied 5 months ago
ok it's been done b4 so i'm sure you can figure it out throw me back over to paypal so we can get this moving
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

there should be a bit you can click on that says SECURE REMOTE ASSISTANCE

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Customer reply replied 5 months ago
can't find it?
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

please give me a few minutes

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Customer reply replied 5 months ago
I've gone back in my browser but doesn't get me back to the pay pal page that I canceled out of as wanted to question the cost. I don't have to tell you what a racket some of these sights are, no relection on your service.
i'll wait
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

i know what you mean, there are a lot of sites mainly based in india and pakistan that offer bogus support. this site JUST ANSWER is based in san fransisco and has been running for about 13 years and deals with tens of millions of people around the world every year. If you go to wikipedia and check you can read up on this business

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Customer reply replied 5 months ago
I understand some of them are pretty dicent but go out of business, just life I still looking for pay pal so I can send you your money.
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

no making a payment via paypal is not the correct way to do it. I need to speak with the support department and see what they suggest. I will need to get back to you after i here from them. Then we can continue and I will be able to connect with you.

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Customer reply replied 5 months ago
I've gut mony credit cards if that helps usually use AMX
Customer reply replied 5 months ago
I PAID the first payment with paypal but when the second one I cancled as it wasn't explained to me what the payment was for although I had an idea. so the parent company doesn't have a problem with paypal but whatever
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

thats makes this even more complicated, I am just a user of the site, and expert based in the UK who helps customers like yourself. I don't deal with payments, the website admin team deal with all that and I need to wait for them to advise me how to now proceed.

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Customer reply replied 5 months ago
very good i'll stand by or I can call them @(###) ###-####to get things moving - your call, please advise
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

if you call them and say that you have an open request being dealt with by JAY DUPLOYEN and say that there is nothing to click on to request the secure remote assistance and let me know how it goes. you need to call this number -

1-***-***-****

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Customer reply replied 5 months ago
ok Jay here's the bad news, like 10 min's on the phone this guy didn't know how to move forward so he was confused also explained everything to him still clueless so I asked for my original 36 dollars back which he seemed happy to do an maybe i'll try again later today or tomorrow sorry we didn't get a chance to work togather
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

it's probably because you contacted paypal to cancel the payment, this is not the usual situation that they have to deal with. if you open a new question again then I would be able to help you.

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Customer reply replied 5 months ago
ok stand by, watch for it
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

please put in the question THIS IS FOR JAY DUPLOYEN ONLY. thanks Jay

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Customer reply replied 5 months ago
since yesterdays or day before major upgrade of win10 I've lost my ability to sink calendar between my iPhone 5s and outlook 2016 pro. I'm a disabled vet and have a lot of medial appointments that in need to keep track of and my June calendar and appointments is now gone. think I got itworking b4 using iPhone cloud but now wont let me near it. can you help thanks Gary
JA: Have you checked for the lost email in your Trash and Spam folders?
Customer: don't use the phone for email
JA: Have you tried the "Recover deleted items" option under the Deleted Items folder?
Customer: hoooom deleted item folder? i'll have 2 look for that
JA: Anything else you want the computer expert to know before I connect you?
Customer: no want to get this working but need to know the price also
my june appointments are still in my iPhone calender
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

you need to open the new question here - http://www.justanswer.com/computer/expert-jaydup/

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Customer reply replied 5 months ago
jay I have no idea what's going on? don't want to spend what's left of the day on this>?
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

do you understand that this request is being cancelled and refunded. so you need to open a new one if you want to continue so that a payment is made for the support. We can't provide free support. In order to open a new support request click on the following blue link - http://www.justanswer.com/computer/expert-jaydup/

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Customer reply replied 5 months ago
I do, I went to ware you sent me, cut and pasted the original question had to make it smaller and submitted it. then nothing? i'm sitting here like a fool
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

I have just double checked and no 2nd request / question has come through. can you please try again?

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Customer reply replied 5 months ago
ok I asked again got your caned answer so i'm back to waiting
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

ok i will check again, thanks

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Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

sometimes with the system there can be a delay of 15 - 20 minutes at busy time. please allow me 15 - 20 minutes for this new request to appear. Jay

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Customer reply replied 5 months ago
ok just hanging out
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

thanks

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Customer reply replied 5 months ago
Jay I think it's time to throw the hat in, this has not been a good experience on this end. sorry
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

I am sorry about this, I have reported everything to the admin team, I have made reports for everything. there must be some bugs in the system, they just updated the version of this website actually today and it looks like something went wrong.

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Customer reply replied 5 months ago
not a problem Jay been in business all my life until getting sick and I know things happen. certainly nothing having to do with you. be well and stay safe
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

thanks for the understanding, take care and I hope you are okay. Jay.

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Customer reply replied 5 months ago
jay this you again? this is becoming like a shake down. today was more expensive even with 10 credit then wanted a monthly fee I just wont to get this problem fixed. you can take control of my machine. no contract and I'll pay the 2 fees like yesterday but we couldn't complete t;he transaction yesterday
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

Hi you would need to contact customer services to discuss anything to do with payments. I am just a user of the site like yourself, you ask questions and us experts answer them.

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Customer reply replied 5 months ago
Jay sorry I contacted the sight again this morning and hocked up with a tech that straightened my computer out. sorry. Gary
Tech Support Specialist: Jay D, Computer Engineer replied 5 months ago

that's good that it has now been resolved. Jay

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