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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Got a message from you guys this am (on my phone) stating

Customer Question

got a message from you guys this am (on my phone) stating someone from upstate NY tried to access my account and asked if it was me. I answered no and was advised to change my password ***** I did. Now I am wondering if this was a scam to get my new password. Did you guys contact me ?
JA: Have you contacted anyone about your account?
Customer: no thats what iam doing now.
JA: Have you installed any updates recently?
Customer: yes their were updayes requested on my phone
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just want to know if you sent the original message today on my phone and if all looks ok with my account
Submitted: 3 months ago.
Category: Computer
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

Are you able to sign into your account right now with your new password?

Customer: replied 3 months ago.
is this google?
Expert:  Josh replied 3 months ago.

No, Google does not offer any type of live support; it will take around 3-5 business days for a response from them.

We work on Google issues but we are not Google.

Customer: replied 3 months ago.
Forget it I am uncomfortable not dealing with Google. Please refund $. Thanks
Expert:  Josh replied 3 months ago.

Sure; you can call 1-***-***-**** to speak with customer service.