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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37653
Experience:  Over 20 years of consulting to the IT industry
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Why can't I get SKYPE to work on my computers, any longer.

Customer Question

Why can't I get SKYPE to work on my computers, any longer. I've troubleshot the thing, deleted the program, reinstalled and still all I get is audio.
JA: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?
Customer: Nope
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me the make and model of the device you are using Skype on?

Thank you

Customer: replied 3 months ago.
I'm on an Acer Aspire laptop and the other is my friends Dell Desktop.
Expert:  Richard replied 3 months ago.

Ok, but the issue is they cannot view you correct when skyping? They hear you but do not see you?

Customer: replied 3 months ago.
that is exactly correct.
Expert:  Richard replied 3 months ago.

Thank you

In Skype, go to Tools, Options, Video Settings

Do you see yourself there via your Webcam?

Please let me know

Customer: replied 3 months ago.
I can see myself however, I can't locate skype tools or whatever.
Expert:  Richard replied 3 months ago.

Tools you see at the top when you open Skype

Customer: replied 3 months ago.
Hold on, I'm going to put some money into my account to pay for the service. Forgot my card was maxed out.
Customer: replied 3 months ago.
Ok, I believe you can now send me to remote assistance.
Expert:  Richard replied 3 months ago.

ok please offer it so I can accept it

Customer: replied 3 months ago.
Ok, found and utilized the tools and I can see myself on screen.
Expert:  Richard replied 3 months ago.

ok, then your web cam is working in Skype

So call in Skype them but select the video option, not the Mic and they can then see you

Let me know how you go please

Customer: replied 3 months ago.
I can see them but they can't see me. Going to go over and check their computer. Thanks anyway, same problem just going to have to keep tweaking until the thing works properly
Expert:  Richard replied 3 months ago.

Ok, your computer is fine, else you would not see yourself in Skype, so it looks like they are not choosing to se you when calling.

But let me know how it goes when you get there please