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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5487
Experience:  B.Sc. Computer Science with Honors
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I tried to print something and was sent a notice that my hp

Customer Question

I tried to print something and was sent a notice that my hp printer is unable to connect with the wireless router - HELP
JA: How are you connecting to your HP printer: wirelessly or by USB?
Customer: wireless, I think
JA: When did you last update the printer driver software?
Customer: just yesterday from the internet, can't remember the name
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I don't understand computer language, I'm old so you guys have to do it for me. Thanks
Submitted: 1 month ago.
Category: Computer
Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 month ago.

You are at www.justanswer.com
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  Michelle replied 1 month ago.

unplug the router power and let it sit for 2 mins power it back on and wait another 2 mins to let the router boot up.
Unplug the printer power and follow the same steps as you followed with the router.
The printer must be good to print, let me know if the problem persists.

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