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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My problem is with my cell phone. it wont allow me enter my

Customer Question

hello my name is ***** ***** my problem is with my cell phone. it wont allow me enter my code
JA: When were you last able to use your phone?
Customer: yesterday when I placed the code on my phone
JA: Have you tried a Factory Reset? The electronics expert can walk you through this to ensure you don't lose your photos, contacts and other data.
Customer: I'm not sure how to do that
JA: Anything else you want the electronics expert to know before I connect you?
Customer: my phone company is metro pcs I do not want to loose any pics or numbers
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me please exactly which code you are referring to?

To unlock the Screen?

To unlock the Sim card?

Please let me know