How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I purchased a download version of Print Shop for Macintosh

Customer Question

I purchased a download version of Print Shop for Macintosh yesterday. Got an email receipt, but no download only instructions to use "My Account"...where is "My Account"?
JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: browser, gmail
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: don't know. I am not very computer literate
JA: Anything else you want the computer expert to know before I connect you?
Customer: no no
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

It can be purchased from a number of places

Can you tell me exactly from where you purchased it please?

Thank you