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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38384
Experience:  Over 20 years of consulting to the IT industry
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I paid for an additional email address on Yahoo. It has

Customer Question

Hello, I paid for an additional email address on Yahoo. It has worked for years. Now the address is no longer in the "From" bar, and I cannot use it.
JA: How long have you had this issue with your Yahoo account?
Customer: a couple of days
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: Only that I don't know if the bill for it could have come due, and Yahoo never informed me. I don't know how to find out if I owe any payment for it.
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me how you access your Yahoo account? Is it via your Internet Browser or via an email program such as outlook 2016?

Please let me know

Thank you

Customer: replied 4 months ago.
On my laptop, via Safari, then Yahoo home page, then mail
Expert:  Richard replied 4 months ago.

Thanks

Sign into Yahoo, then click on the Gear wheel in the top right then Settings

Then Click on Accounts

Click Add a New Mailbox

Add back the account you wish to use as the from address

Once added you can select it again

Let me know how you go please

Customer: replied 4 months ago.
It's not working. Might you know how I can update my credit card information to Yahoo?
The fee might be unpaid, but I don't know how to update my credit card information with Yahoo.
Expert:  Richard replied 4 months ago.

ok, go to https://payments.mail.yahoo.com/

Click Change by the current payment method.

Select an existing card or click Add new card to enter your card info.

Click Save.

Let me know how you go please