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Hi my name is***** me take a look at your original question so I don’t miss any details.
If it is not detecting your phone sometimes windows can do some funny things. There are a couple things to try but I can remote in and try these for you or I can give you the instructions if you feel comfortable doing this on your own. It is up to you.
Remember there is a 100 % guarantee for a refund if you are not satisfied and if I can't fix it.
Let me know ASAP so we can get that fixed for you.
Thanks for you time.