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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
As you already know, this is a scam indeed. But something can be done against that it returns all the time. We would first check if it has left some backdoor in your system so that it comes back all the time (could be the case), then I can secure your browser as well, so that such websites and other are being automatically blocked in the future right away. Would that help?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
I just wanted to accept your remote assistance request so that I can help you remotely, but there seems to be an issue with your account. The website should show you what exactly is wrong and how to fix it. Additionally, you can also just call JustAnswer customer care at
USA / Canada 1-***-***-****
and let me know once the issue has been resolved so that I can connect to your computer and help you.
Thank you very much,
Hi there, another expert here
What you are seeing is the cost of the service. If you skipped reading this when making the question, please contact customer service on***@******.*** to have the costs explained.
You can also obtain a refund yourself here
Else, when understanding the cost, if you wish to proceed with getting your issue resolved, please let me know