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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot access my email, comcast, no, no

Customer Question

I cannot access my email
JA: Just to clarify, what email service provider are you using?
Customer: comcast
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 2 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 2 months ago.

How do you acess your emails using phone or web browser ?

Expert:  Bhavik Joshi replied 2 months ago.

​Please follow below steps to reset your password.

  1. Go to
  2. Enter your XFINITY username and click Continue. (If you can't remember your username, go to
  3. Complete the security check by typing the moving letters in the box. Click Continue.
  4. Select a method for recovering your password ***** the options listed and click Continue.

    Note: If you do not want to have the link emailed or texted to you, click Try a different method. You will be asked to provide the answer to your secret question and your ZIP code.
  5. Confirm your selection on the next page by clicking Continue.
  6. A confirmation message will appear.
    • If resetting via email, check your email and click the Reset my password *****
    • If resetting via text message, check your text messages and enter the reset code. Click Continue.
  7. Create and confirm your new password. Click Continue.
  8. A confirmation page will appear.
Expert:  Bhavik Joshi replied 2 months ago.

Did this work for you ?