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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I forgot my user name and password to access my Gmail

Customer Question

Hi Andy, I forgot my user name and password ***** access my Gmail account.
JA: Are you logged into your Gmail account on any other devices?
Customer: No
JA: Do you have security questions or a phone number on file to help reset your password?
Customer: I thought so but neither phone number is *****
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  Isaac Franklin replied 4 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 4 months ago.

Have you ever logged in with your gmail on the pc you are on?

We may be able to recover it there or find something attached to it

to get the id so we can try to reset the password.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What recovery email are you trying to get back? gmail

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Customer: replied 4 months ago.
Windows 7
Expert:  Isaac Franklin replied 4 months ago.

Have you ever logged in with your gmail on the pc you are on?

We may be able to recover it there or find something attached to it

to get the id so we can try to reset the password.

Expert:  Richard replied 4 months ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know