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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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This is my grandsons I need to open mine I established an

Customer Question

this is my grandsons I need to open mine I established an email address and they say wrong password ***** again go to accounts live .com that cant be done from his can it?
JA: Just to clarify, what email service provider are you using for this account?
Customer: i always used my Microsoft one this one was a new one with outlook.com
JA: Have you installed any updates recently?
Customer: yes maybe the new email and password ***** my son had my information and might have changed the password ***** i do have an issue health wise to keep remembering things
JA: Anything else you want the computer expert to know before I connect you?
Customer: my email address was***@******.*** the one was***@******.*** passcode shebasbone000
Submitted: 3 months ago.
Category: Computer
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

What is the email address that you need help with?