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Please Note: You may be offered a "Premium Service / Remote Assist", it is automatic once we respond. Please feel free to disregard it, we can revisit that option if it becomes necessary.
For the wireless issue:Is the computer online via a wired connection?If not, are you able to connect it with a wired connection?If the answer is still no, please just let me know and I'll do my best to help.
Or, are we talking about a printer?I just looked up model "HP2542", and all I find is a printer.
So, is your computer online, and you just need help connecting the printer to the wireless network?
I see you requested a Premium Service, but I did not receive a Phone # - could you please enter your phone # by clicking the "Enter contact info" above.