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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1052
Experience:  Technical Support Coach at Liberty Tax Service
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I forgot my password for my micosoft i need help i can even

Customer Question

i forgot my password ***** my micosoft i need help i can even get my mail
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: lenovo
JA: Have you installed any updates recently?
Customer: i triad it said i have to put in the password
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  Isaac Franklin replied 4 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 4 months ago.

To reset your password:

Click this link: Reset your password.

Choose the reason that you need password ***** then click Next.

Enter your email address when you made your Microsoft account. This could be any email address or an email ending in a Microsoft domain like or

Enter the characters you see on the screen (this procedure makes us know you're not a robot), then click Next.

If you've added security information to your account, we'll send a one-time code to the alternate phone number or email address you provide. You'll be able to set a new password ***** you enter that code on the next screen.

If password ***** doesn't work, try the following steps:

If you can't get a security code

If you don't get to your security info ( the alternate phone number or email address), click I didn't get a code when you're prompted for a code at sign-in, or I don't have access to these when you're resetting your password.
You might be asked to fill in a security questionnaire and be asked for some private personal information. There may be a 30-day waiting period to get full access to your account. Learn more about security info here: Security info & security codes.

If you recently turned on two-step verification

If you've taken the extra security step of turning on two-step verification, some apps and devices will notify that your password ***** ***** because the apps haven't been updated to prompt you for a security code. Instead of your regular password, you'll need to use an app password ***** get in.

Let me know if you have any issues recovering and we will go from there.

Please rate this solution with the 5 star rating to close out as it is the only way i am listed as successful and credited by the companies ledger

of solutions finished. If you need further assistance, just leave a reply and we will continue as opposed to closing out the question and email

updates between us.

Thank you,


Expert:  Isaac Franklin replied 4 months ago.

Were you able to reset your password ***** need further troubleshooting?