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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My printer is offline, and I can't get it to work. PC Dell,

Customer Question

My printer is offline, and I can't get it to work.
JA: What kind of computer do you have?
Customer: PC Dell
JA: Have you installed any updates recently?
Customer: Not on purpose, but not sure if things update automatically. I think so.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Computer
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 3 months ago.

What is the exact make/model of your printer??

What window are you on? 7/8/10?

how was/is the printer connected to the pc? by usb or networked?

Customer: replied 3 months ago.
It's a wireless printer
Not sure what
Windows I have
Printer is HP Deskjet2050
Expert:  Isaac Franklin replied 3 months ago.

Ok, all i need now is the windows version. 7 , 8 or 10.

7 Has a circle for the windows key on the bottom left. 8 and 10 have a 4 square windows