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Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 1974
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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My xbox one has a seagate outside hard drive and I am not

Customer Question

my xbox one has a seagate outside hard drive and I am not sure why it is not showing on the xbox home screen. The seagate has the xbox one logo on it.
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: model1540 from the time I bought it
JA: Have you installed any updates recently?
Customer: only from the first
JA: Anything else you want the computer expert to know before I connect you?
Customer: I think that is it
Submitted: 4 months ago.
Category: Computer
Expert:  Dan replied 4 months ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Have you tried to access it from the menu settings?

Customer: replied 4 months ago.
Expert:  Dan replied 4 months ago.

Okay try this. Scroll left from Home to open the guide. Select Settings, then select all settings. Go to Select System, Select Storage, Select Manage storage. Your storage device should be listed, if your console has detected it.

Customer: replied 4 months ago.
i'll try that thanks. i'll contact you if I have any more issues thank you
Expert:  Dan replied 4 months ago.

My pleasure! Please remember to rate my service and have a nice day!