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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if there is any kind of error message when you are adding the account (apart from that the port numbers to not stick - to which value are they changed back?)?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
OK, thank you. I just wanted to accept your remote assistance request, but there seems to be an issue with your account in that relation. Can you please call JustAnswer customer care at
USA / Canada 1-***-***-****
Additionally, the website should also show you a message about what is wrong (possibly payment related).
and let me know once the issue has been resolved so that I can connect to your computer and help you?
Thank you very much,