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GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1308
Experience:  MIS degree and 15+ years experience with both Mac and Windows hardware & software
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Can't access my midnight castle game. My ID number is i22858

Customer Question

Can't access my midnight castle game. My ID number is ***** and I play on an I-pad.
JA: How old is your iPad, and what model are you using?
Customer: My I-pad is 3 years old, I don't know what model
JA: Have you installed any updates recently?
Customer: There was an update that flashed on the screen yesterday but don't see any difference in the game. I am at the end of the last update at level 76
JA: Anything else you want the computer expert to know before I connect you?
Customer: The game freezes and throws me out of the game.
Submitted: 2 months ago.
Category: Computer
Expert:  GeekGal replied 2 months ago.

Hi there! My name is*****'m sorry that you're having this problem. Unfortunately, Midnight Castle stops at level 76. If you're a facebook user you can click this link:

https://www.facebook.com/midnightcastle/

to access the official Facebook group.

You can also use this link:

https://midnightcastle.zendesk.com/hc/en-us/requests/new

to submit any help requests that you may have in the future.

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully, I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2nG6XLy and ask for GeekGal. Have a great day!

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