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s_feehan
s_feehan, Computer Repairer
Category: Computer
Satisfied Customers: 302
Experience:  11 years of repair, 3+ in a professional setting
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Running windows 10 with office 2016. Continually receive

Customer Question

Running windows 10 with office 2016. Continually receive message can't verify subscription to 365. I purchased Office 2016 which included Outlook. I do receive the message at times for other office applications.
Submitted: 3 months ago.
Category: Computer
Expert:  Cody replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 3 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 3 months ago.
Ask a question and response is remote connect for additional fee what a farce.
Expert:  s_feehan replied 3 months ago.

Hello, it sounds like you had Office 2016 included with a version of Office 365, which is a subscription-based service to Microsoft, you can see here: https://products.office.com/en-us/business/explore-office-365-for-business

Expert:  s_feehan replied 3 months ago.

you would need to login with your email address to portal.office.com and renew your subscription to retain valid usage of these Microsoft products.... Please let me know if you need further help.

Expert:  s_feehan replied 3 months ago.

I'm terribly sorry about Cody's haste in offering a premium service, I'm happy to discuss this with you without any additional fees than the initial value you placed down on your own sir/ma'am.... Let me know what else I can do to help.