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Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.
Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.
Okay i am just looking into this for you, thanks.
what I would suggest is that you backup your phone to icloud and then we reset the phone to factory settings and this should resolve the problem. Do you have it backed up?
no this is a fault with the operating system and the method I discusses is the only way to resolve this.