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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I bought a locked lenovo laptop and want to completely reset

Customer Question

I bought a locked lenovo laptop and want to completely reset the laptop
JA: What's the model and Operating System (OS) of your Lenovo?
Customer: It's a yoga 211 model 20332 s/n YB04i73428
JA: When did you purchase your Lenovo? What troubleshooting have you tried?
Customer: A week ago and I just turned it on and it's locked
JA: Anything else you want the computer expert to know before I connect you?
Customer: Nope
Submitted: 4 months ago.
Category: Computer
Expert:  Moses C replied 4 months ago.

Hi, My name is***** am a expert with services and i will be assisting you with the question you have posted with us and will do my best to help you today.

Expert:  Moses C replied 4 months ago.

it would be helpful to know a bit more about the issue you are facing.
what version of windows is installed on the computer.