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Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 66
Experience:  Resolution Specialist at Wipro Bpo Services
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Did an update just now and have a black screen after I try

Customer Question

did an update just now and have a black screen after I try to sign in
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Lenovo yoga model 20344 and it just happened now
JA: Have you installed any updates recently?
Customer: yes I just did prior to this happening
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Moses C replied 3 months ago.

Hi, My name is ***** ***** i will do my best to help you today. You are with www.justanswer.com services.
it would be helpful to know a bit more about the issue you are facing.
what version of windows is installed on the computer.

Customer: replied 3 months ago.
Windows 8 but then I did an update so I'm not sure if it updates to windows 10
Expert:  Moses C replied 3 months ago.

hold down the power button for 20 seconds the computer must shut down.

Turn it back on after few mins of waiting. It must take some time to run the update internal and then we can find if the update successfully ran or it failed.

Expert:  Moses C replied 3 months ago.

After trying the given steps let me know the outcome.

Customer: replied 3 months ago.
Tried that and still get black screen after log in
Expert:  Moses C replied 3 months ago.

power it off again and this time press and hold down the SHIFT key on the keyboard and then power it back on do not release the shift key till it comes up on the login screen

Customer: replied 3 months ago.
Still black screen
Expert:  Moses C replied 3 months ago.

does the yoga have a removable battery

Customer: replied 3 months ago.
No
Expert:  Moses C replied 3 months ago.

any blinking cursor or its just a blank screen try to press caps lock on and let me know if the led tight comes on or not.

Customer: replied 3 months ago.
There a cursor. It's not blinking but it's there.
Customer: replied 3 months ago.
Also I can do ctrl alt delete and do task manager. If I hit file I can type in I explore and it will open
Expert:  Moses C replied 3 months ago.

in the task bar run a new task explore.exe and once it load windows let me know.

Customer: replied 3 months ago.
It says "windows cannot find explore.exe"
Expert:  Moses C replied 3 months ago.

how about only explore does that work.

Customer: replied 3 months ago.
No but "iexplore" opens
Customer: replied 3 months ago.
That will take me to my home internet page
Expert:  Moses C replied 3 months ago.

iexplore launches internet explore we dont need that we need to launch windows explorer which is explore.exe

I think the update has corrupted the windows operating system did you back up your computer data before you ran windows 10 update

Customer: replied 3 months ago.
No I didn't
Expert:  Moses C replied 3 months ago.

open internet explore and try to open the url which will rerun the windows update.

https://www.microsoft.com/en-in/software-download/windows10

Expert:  Moses C replied 3 months ago.

if its not opening internet you can download windows 10 installation media and run a windows repair reinstall.

Customer: replied 3 months ago.
do I download the windows 10 download tool?
Expert:  Moses C replied 3 months ago.

yes you will have to download the windows media on a working computer if the link is not opening to run the windows upate on Internet explorer on the computer which is not booting.

Customer: replied 3 months ago.
I am re downloading windows 10. Is that correct?
Customer: replied 3 months ago.
It's letting me download windows 10 on the laptop that isn't working It's downloading now
Customer: replied 3 months ago.
Windows 10 has finished downloading and is now installed.
Expert:  Moses C replied 3 months ago.

is it working fine now?

Customer: replied 3 months ago.
thank you
Expert:  Moses C replied 3 months ago.

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