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Hello,I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.
I must ask a question or two before we begin. Thank you in advance for taking the time to answer.
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
I understand. In that case, may I ask which application you open to access your Hotmail account? In other words, which icon do you double click to open your email?
Thank you for the update.
Please, follow the instructions below to solve your problem:
- Log into your Hotmail inbox.
- On the top right of the page, click the cog wheel and then click Options
- In the left pane, click Calendar > Other calendars > Birthday calendar
- Choose the "Turn off the birthday calendar" option.
- Click the Save button.
Once that is done, you will be all set.
Please, take a moment and rate me on the top of this page by clicking the Stars and clicking the Submit button on the top of this page.
Thank you,***** *****