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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
This is most likely a scam (I have other customers that were affected by this). Did you give them any kind of access to your computer?
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Thanks for your patience and best regards,
Because you have already paid but did not get back to me yet, can you please let me know how we should continue? Do you still need help?
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