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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I think I've got the wrong department. I'm a senior with an

Customer Question

Hello, I think I've got the wrong department. I'm a senior with an iPod that I just added a couple new cd's to, and the iPod went through an update. I cannon find my previous id and password, and too crippled to
JA: When did you last reset your username and password?
Customer: go to store.
JA: Have you installed any updates recently?
Customer: As far as I can see in my apple notes it was probably Sept. 29 2012 or 2017 yes just installed update within the past 2 hours
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, just need a to update password ***** id. And change my email address as I moved to a different cable company in Sept 2015.
Submitted: 2 months ago.
Category: Computer
Expert:  Kris R replied 2 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 2 months ago.

Hi,

Is this on a PC/Laptop/MAC or an iPad?

Thanks

Kevin

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