How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I need help with latest version of Microsoft, One moment,

Customer Question

I need help with latest version of Microsoft
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: One moment
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just want to protect from the latest malware
Submitted: 5 months ago.
Category: Computer
Expert:  PC_Wizzard replied 5 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What operating system do u use?

Win7, 8 or 10

Customer: replied 5 months ago.
Expert:  PC_Wizzard replied 5 months ago.

You will need to install all vulnerability updates from Microsoft

When last did you install Windows updates?

Customer: replied 5 months ago.
no, do not connect
.this is a ripoff do not charge my card
Expert:  PC_Wizzard replied 5 months ago.

Please ignore the popup for secure remote it's automated