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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
So it looks like your website is built using Wix but the domain itself, which is what is expired, is registered through GoDaddy.com. You will need to visit GoDaddy.com and sign in to renew the domain registration.
Okay, in that case click on the link on the website that says "Renew It Now!" and it brings you to the G-Suite renewal instructions. Follow those instructions and you should be able to renew.
Also, since it is expired, you could even just go back to GoDaddy or any other domain re seller and purchase it again as though it were the first time.
If it is easier for you I can securely connect to your computer and walk you through the steps right on your screen.
With another Just Answer expert?
Great, click on "Add Account"
Do you have an email that is something like***@******.***?
No, @gmail.com emails don't work for G-Suite. It seems strange that Godaddy would tell you your website is with G-Suite because G-Suite is a paid service so you would have had to sign up for it.
The only way to update your domain with G-Suite is to sign in to your Admin account. If you do not have an admin account, then I don't know what you can do. If you originally signed up for the domain through GoDaddy then it should be registered with them, but it does appear on the www.faamedicine.com website that it is registered with G-Suite, as that is where the renewal link takes you.
If you are not sure what your Admin account would be then I would get in touch with Google G-Suite customer support and ask them how to retrieve it. Would you like me to get you their number?
I think it would be best to contact Google directly and avoid going through GoDaddy
The Google search engine did, but if you call G-Suite directly they have 24/7 customer support. Their phone number is *****
Since the domain is registered with them they should be able to assist you better than anyone.
Is there an option to talk to someone to figure out the PIN?
Who was it that you originally paid for the faamedicine.com domain? GoDaddy, Google, or was it passed down to you through a web developer or a business?