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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just purchase Microsoft Office (free trial for a month)

Customer Question

I just purchase Microsoft Office (free trial for a month) I've got
JA: After your first paid question, we offer a week's free trial membership when you can ask as many questions as you like.
Customer: I just purchase Microsoft Office (free trial for a month) I need a product # to activate this account... please advise where to find this product number. Henry Ramitt.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Acer Microsoft Window 10
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: not at his time
Submitted: 5 months ago.
Category: Computer
Expert:  Isaac Franklin replied 5 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 5 months ago.

Where did you purchase the microsoft office?

Have you paid for it yet or just the free version requested?

What email did you use on the purchase page?

Customer: replied 5 months ago.
I did purchase it on line, the free version ,***@******.***
Customer: replied 5 months ago.
Sorry I do not need secure Remote Assistance.
Expert:  Isaac Franklin replied 5 months ago.

Okay, you said you needed the product number for that code.

An Office product key uses a combination of 25 letters and numbers in this format:


Look in the email conformation you got for that subscription after you paid fo rit.

It will be in your replies from microsoft to the email you signed up with.

If it is not there, it may not be activated it. It is tied to that email. Have you downloaded the link

for software yet and tried to install?

Expert:  Isaac Franklin replied 5 months ago.

Also, that is an automated remote offer. Just ignore it unless it is needed from you. It is optional only.