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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I purchased Microsoft 365 for the five users but never used

Customer Question

I purchased Microsoft 365 for the five users but never used but one. I want to install it on another computer but if it sends the other computer an invitation, I can't get to it. It is locked downs. I was hoping installing 365 would help that situation. What do you recommend?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: We are running Windows 10. The computer is a Dell Precision I don't know the model but it was purchased in 2008.
JA: Have you installed any updates recently?
Customer: We tried to update yesterday but I don't think we finished.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, that is all I can think of.
Submitted: 3 months ago.
Category: Computer
Expert:  Cody replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 3 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Expert:  Cody replied 3 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.

Customer: replied 3 months ago.
No, I just want an answer on how I can do it.
Expert:  Cody replied 3 months ago.

Login to microsoft.com/account from here you can find what you purchased and download the install file