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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a computer that I brought 2 years ago, never put it

Customer Question

I have a computer that I brought 2 years ago, never put it on and finally I started it and I forgot the password ***** ***** H10
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: where in the computer can I find this information
JA: Have you installed any updates recently?
Customer: have never use it
JA: Anything else you want the computer expert to know before I connect you?
Customer: The computer shows my name when I put in on and I put what a password ***** it says welcome and then it tells me is the incorrect password
Submitted: 4 months ago.
Category: Computer
Expert:  Kris R replied 4 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 4 months ago.

Hi,

What version of Windows is it?

Is it OK to wipe clean? (I assume so as it has not really been used?)

Let me know

Thanks

Kevin

Customer: replied 4 months ago.
windows 10 ,yes is ok to wipe it clean
Expert:  Kris R replied 4 months ago.

OK - can you give me the full make and model please?

Expert:  Kris R replied 4 months ago.

Hi,

There seems to be a problem with your account

Customer: replied 4 months ago.
where do I find this information I see HPstream 11
Expert:  Kris R replied 4 months ago.

Are you able to fix the account issue so I can connect as you have asked?

Thanks

Kevin