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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Bought a external drive a few years ago but didn't try to

Customer Question

bought a external drive a few years ago but didn't try to use it until today. Now shows cannot run under this version of windows.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: hp think its windows 10
JA: Have you installed any updates recently?
Customer: on what
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't do computers well
Submitted: 3 months ago.
Category: Computer
Expert:  Kamil Anwar replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 3 months ago.
probably yes. Is it going to be cheaper to go buy a new external drive or can I just download an update to fix it?
Expert:  Kamil Anwar replied 3 months ago.

Update the windows and try changing the usb port.

Customer: replied 3 months ago.
this isn't working. please cancel the all charges!!!
Expert:  Kamil Anwar replied 3 months ago.