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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I was sick for a time and have lost work and excel original

Customer Question

I was sick for a long time and have lost work and excel original stuff. Can I buy a package to restore it back to 2013 or can you fix this on line. I just now got a password ***** my account Thanks
JA: What's the make and model of your computer? And what version of Excel are you using?
Customer: my card card states Home and Business 2013 Q6W2T-DNYBF-WR6BM-FD2MM-43HD4 LENOVO C4/C5 SERIES. Is that the info you need?
JA: Have you installed any updates recently?
Customer: i don't know because it always states there is a problem and needs to fixed and I don't know how to do THAT.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I AM SORRY FOR ALL THE INCONVENIENCE DO YOU NEED MOE INFO? I MAY HAVE LOST OTHER ITEMS ALSO.
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me please exactly where your files were store please? With which service?

Please let me know