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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am not able to get into google because I don't remember my

Customer Question

Hi,
JA: Hello. What seems to be the problem?
Customer: I am not able to get into google because I don't remember my new password. When I am prompted to enter the last one I remember it seds a prompt to my phone and I am suppose to answer yes but I am on my own computer not a different one so of course it won't work. HELP
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Samsung Windows 7
JA: Have you installed any updates recently?
Customer: Not that I remember however Guruaide worked on it yesterday
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  Richard replied 3 months ago.

Hi there and welcome

It will be sending a code to your phone which you need to enter in.

Do you still have the phone on record you entered when first setting up the account?

Please let me know

Customer: replied 3 months ago.
It wants me to say yes and it is a lie because I am on my own computer. when I do push no it says that it is sending me a code and my phone recognizes it but I can't find it
Expert:  Richard replied 3 months ago.

It is a text message on the phone, check your text messages for it please,