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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Hotmail account is blocked for some reason.

Customer Question

My Hotmail account is blocked for some reason. ***@******.***. Seems to have happened after On Star was installed on my truck last Wed night. I am receiving junk mail but nothing is going to my mailbox. I know there is stuff sitting out there as people have informed my they have sent me information. Phone(###) ###-#### The last five messages in my mailbox are from On Star. HELP
JA: How long have you had this issue with your Hotmail account?
Customer: Since Wed evening last week.
JA: Have you installed any updates recently?
Customer: No the only thing I have done is change the password ***** your request. There was something on the account from Turkey and was told to change the password.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just fix it please.
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

Are you still able to sign into your hotmail account?

And how are you accessing it? Via your web browser or an email program such as outlook 2016?

Please let me know

Customer: replied 4 months ago.
Can sign in. Browser. Nothing going to my inbox. Nothing since 'll last wed however stuff going to junk mail
Expert:  Richard replied 4 months ago.

Thanks

In hotmail, click on the gear wheel in the top right then options.

Click on inbox and sweep ruled and tell me what is listed there please.

Customer: replied 4 months ago.
You have my current credit card.when I tap on gear wheel go to internet options get internet options box
Expert:  Richard replied 4 months ago.

thats the gear wheel in internet explorer, you click the gear wheel in hotmail please

Customer: replied 4 months ago.
Clicked hotmail wheel then options got mail options. Automatic processing/accounts/layout
Expert:  Richard replied 4 months ago.

Click on inbox and sweep ruled and tell me what is listed there please.

Customer: replied 4 months ago.
Inbox rules chose how email will be handled. Click "+" below to create a new rule. Sweep rules these rules run at regular intervals to keep your inbox clean
Expert:  Richard replied 4 months ago.

yes, what rules are listed there

Customer: replied 4 months ago.
Inbox rules. Name/when msg arrives and it matches all conditions/d ok the following/exceptions
Expert:  Richard replied 4 months ago.

Thank you

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you