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Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.
What operating system do u use?
There's a program you can install to minimize the chances to get infected
It's called CryptoPrevent
Also the security patches they talk about is your Window security updates.
So to check this you need to see if all Windows updates are installed.
Win 7, 8 or 10
Please ignore the popup for secure remote it's automated.
We can continue in the Q&A
Ok we will need the version
Please click on this link here
It will show you "Your OS is Windows ...."
If you like I can offer a secure remote session to assist you for $5 if you struggle?