For Online Computer Support, Ask a Computer Technician
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at www.justanswer.comI am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.Press and hold down the power button on the computer for 30 seconds if the update has not moved from 1 or 8 to any further.
The computer will shut down, wait for 3 mins and the power it back as normally you do.
Windows updates will take over later.
I hope I’ve provided the information you were seeking. Feel free to ask if you have any question.